Support
Ontiqo Pty Ltd · we read everything that arrives
Email support@leafviewer.com, or
use the form below — both reach the same place.
Before you write
These come up most. One of them may save you waiting for a reply:
- A file doesn't open, or opens as plain text. Tell us the file extension, and send the file if you can. We want to know about every file you need that Leaf can't show.
- Double-clicking opens a different app. Windows keeps the app you already use for each kind of file; Leaf is in the "Open with" list. To make Leaf the default, open Leaf's file types panel and press Open Windows Settings, or go to Settings → Apps → Default apps → Leaf Viewer.
- Light or dark. Leaf follows Windows. Change it in Settings → Personalisation → Colours, and Leaf follows straight away.
- A document looks wrong. Press
Ctrl+U to see the raw file. If that looks right but the page doesn't, it's a bug — please send us the file if you can.
- Leaf won't edit or save. That's on purpose. It only reads, and never changes your files.
Send a message
Your message goes to our support inbox and nowhere else. Nothing is stored or
tracked — see the privacy page.
Refunds
If you paid for Leaf and it isn't what you wanted, email
billing@leafviewer.com within 30 days
for a full refund. No reason needed — it's in the terms.
Security
Found a security problem? Please email
security@leafviewer.com rather
than posting it publicly, and we'll get back to you.
Who we are
Ontiqo Pty Ltd · ACN 701 340 418 · ABN 38 701 340 418
Daylesford, Victoria, Australia